Refund Policy - KMK E-Marketplace

Welcome to the Refund Policy of KMK E-Marketplace. This policy outlines the terms and conditions for requesting refunds for products purchased through our E-Marketplace.

1. Refund Eligibility

We offer refunds under the following conditions:

• Defective or damaged products received by the customer.
• Incorrect items shipped to the customer.

2. Requesting a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support within 7 days of receiving the product.
2. Provide order details, product information, and the reason for the refund.
3. Our team will review your request and may require additional information or evidence.
4. If your refund request is approved, we will initiate the refund process.

3. Refund Process

Refunds will be processed within 10 business days of approval. The refunded amount will be credited to the original payment method used during the purchase.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been used, damaged, or altered after delivery.
• Items with missing parts or accessories not due to our error.
• Products that are not in their original packaging.

5. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our Customer Support:

Email: support@kmkemarketplace.com

Please refer to our Privacy Policy and Terms of Use for more information.